Every workspace starts on the Free Trial plan with a fixed number of agent minutes and no payment method required. You can use the Service on the free plan for as long as you like within its limits.
Paid plans are billed monthly, in advance, in Indian Rupees plus applicable GST. Upgrading takes effect immediately: your new minute allowance and limits apply as soon as payment is confirmed, and your billing period resets from that moment.
You can downgrade or cancel a paid plan at any time from Billing. Cancellation takes effect at the end of the current paid period — you keep the plan's minutes and limits until then, and are not billed again after that period ends.
Because agent minutes are made available immediately on upgrade, payments for a billing period already in progress are non-refundable, except:
To request a refund under one of these circumstances, contact us from the email address on your account with your invoice reference.
This policy covers only SancharAI's own subscription fee. It does not cover charges from Twilio for telephony or from your AI provider (Groq, OpenAI) for model usage — those are billed to you directly by those providers under their own terms, and refunds for those charges must be requested from them.
Deleting your account is separate from cancelling a paid plan and is immediate and irreversible: it does not process a refund on its own. Cancel or downgrade your plan first if a refund situation applies, then delete the account if you also want the data removed.
We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.
Billing questions and refund requests can be sent to the contact address on your account.